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Shop Policies & FAQ

  • Delivery Info
    Processing time The time I need to prepare an order for dispatch varies. For details, see individual items. Estimated delivery times Australia: 1-4 weeks New Zealand: 2-5 weeks North America: 2-5 weeks Europe: 2-5 weeks I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
  • Payment Options
    We accept Paypal, Mastercard, Visa, American Express & Etsy Gift Cards Accepts Etsy Gift Cards and Etsy Credits Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
  • Returns & exchanges
    I gladly accept returns Contact me within: 14 days of delivery Dispatch items back within: 30 days of delivery I don't accept exchanges or cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Digital downloads Items on sale Conditions of return Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Gift wrapping and packaging
    If your order is intended as a gift please make a note during checkout and I will do my best to include a little extra tissue paper, gift card or something to make the parcel really special! I'm always happy to include a personalized card with a handwritten note if your order is being sent directly to the gift recipient. *This service is only available for items being sent from my studio in Australia.
  • Do you offer Combined Shipping?
    Yes. Shipping prices are based on average weight of parcels and the pricing of Australia Post. With multiple items added to your cart the shipping could be a little more than you expected... If you are unsure, please contact me. I will create a reserved listing for you with an accurate shipping quote on your order. If you have both postcards and large prints in your order, they will need to be sent separately as I cannot roll up postcards. As a guide, parcels up to 500g shipped internationally from Australia will be $17-25 AUD. Small parcels & Large letters (such as postcard packs) are approx $8-12 shipped within Australia. Made to Order Giclee prints & Cushions/Pillows/Duvet Covers ship from the USA. Macrame ships from Australia
  • Why are some of your items being sent from the USA or UK?
    Although I live in Australia, most of my 'Made to Order' prints, tote bags and cushion covers are made for me by my printing partners in the USA and UK. I have carefully chosen to work with print labs that consistently produce high quality work, reproduce my artwork the way I want it to be represented and they provide safe, affordable international shipping so your order will be sure to arrive in excellent condition. Regardless of where your order is shipping from, you will always deal directly with me and any order problems can be sorted out by contacting me as soon as you receive your parcel. Rest assured, problems are very rare and I am always happy with the customer service I have received from my printing partners in the past.
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